You will be an innovative and compassionate manager experienced in providing people with emotional support. This role leads the unique family support services at the charity, providing a lifeline to those who experience missing a loved one.
Salary: £30,000 – £35,000 per annum
Hours: 35 per week (full-time), some out of office hours’ work will be required (evening and weekend hours)
On-call: Yes as part of rota
Holiday: 25 days (or equivalent) per annum/pro rata plus statutory holidays
Location: South West London (Central Office is based in Mortlake – 12 mins from Clapham Junction and 23 mins from Waterloo)
Missing People is on the Sunday Times "100 Best Not-for-profit Organisations to Work for" List 2016 and offers the below benefits:
- 25 days annual leave per annum/pro rata plus statutory holidays
- Additional annual leave days awarded on length of service*
- Company pension contribution
- Life insurance (3 x salary)*
- Employee Assistance Programme (EAP) including 24/7 support helpline
- Interest-free Season Ticket Loans*
- Additional maternity pay and leave*
- Additional paternity pay*
- Additional sick pay
- Childcare vouchers
- Eye care vouchers
* available after probation period passed.
About Missing People
Our Vision is that every missing person is found safe.
We are a non-judgemental, highly skilled team of staff and volunteers working around the clock for everyone who needs us. We provide free 24 hour confidential support, help, advice by phone, email, text and online, including the opportunity to reconnect. We also coordinate a UK wide network of people, businesses and media to join the search for the estimated 250,000 people who go missing each year.
Missing People is an independent charity that relies on donations.
This person is responsible for managing our support services for family members impacted by a loved one’s missing incident. This role leads the Family Support team, the counselling service and the organisation’s plan to better meet the needs of families. You will have extensive experience of managing services providing emotional support to individuals experiencing a wide range of complex issues, including trauma and loss. Passionate about providing the highest quality of support to people, you’ll be able to innovate and develop new ways of supporting and engaging families in our work both in person and digitally. Using your expertise in needs assessing and safeguarding, you will oversee our family support services and events, and be part of the Services management team responsible for our 24/7 helpline services. Committed to developing people, you will line manage members of the team, provide family support training across the organisation, and ensure that support and supervision is in place for Family Support Workers and Counsellors.
Our Services team delivers direct help and support to missing children, vulnerable adults and families left in limbo. Staff and volunteers do this by assisting the search and by providing the channels for people to make contact; from public sightings generated via media appeals to our helplines for missing adults and children to access free and confidential support 24/7.
The Services team currently operates three Helpline services:
- Runaway Helpline – for children and young people
- Missing People Helpline for vulnerable adults and families of missing people
- Say Something – for young people concerned about a risk of Child Sexual Exploitation to a friend or themselves.
The team also creates and distributes appeals for missing people (including Child Rescue Alert); liaising with Police, partners and family members. Experienced supervisors are also expected to manage a caseload of family members of longer term missing people who they support. The Services team speaks to callers who wish to trace relatives they have lost touch with using the Lost Contact service. They also speak to the people we trace should they respond, ensuring confidentiality is kept and appropriate emotional support given.
- Closing date: 9am 23rd January 2018
- First Interviews: 31st January 2018
- Second Interviews: 12th February 2018
- Start date: March 2018 onwards
- Job description, person specification, terms and conditions of employment
- Letter from Line Manager
- Equal Opportunities Form
- A full CV
- A supporting statement (maximum 2 pages) that demonstrates how you meet the criteria listed in the person specification. This statement is crucial to help us consider you for the role, so don't forget to address each criterion in the person specification and specifically highlight any relevant experience and skills you have, and why you want to work at Missing People;
- A completed Equal Opportunities Form.
Please be aware
- Applications that don’t match the above requirements will not be accepted.
- If you haven’t heard from us by the date of the first interview then unfortunately, you have been unsuccessful.
- No agency applications or calls will be accepted.
- We are an equal opportunities employer and welcome applications from all members of the community.
You may have experience of the following:
Family support, trauma support, counselling, bereavement, casework, emotional support, training, Helpline, Charity, Charities, Third Sector, Event Management, , Coordinator/Manager