How Missing People can help

A lifeline when someone disappears

If someone you know is missing, we're here for you, as long as it takes.

We know that it can be difficult for families with missing loved ones to find someone to talk to who understands their unique experience. Sometimes it can feel like other people seem to stop caring or don't know what to say. We will never stop caring.

Our caring and highly trained team can offer you and your family a range of free, confidential and non-judgemental support.

 

Call, text or email 116 000

Missing People's helpline is free, and availble 24/7. If a friend or relative has gone missing and you need support and advice call or text 116 000 or email 116000@missingpeople.org.uk.

Confidentiality policy

Missing People is a confidential service and we cannot trace your calls. Please see our Confidentiality Policy.

Notes

We recognise that many people are affected when someone goes missing, and we support both the families and friends of missing people. Where the word ‘family’ is used on this website or at any time to describe the charity’s services, this also includes friends and loved ones.

 

Missing People can offer you support through our free telephone counselling service. If you or your children (aged 11+) are living with ongoing uncertainty or ambiguous loss because someone is missing in your life, telephone counselling could help. Missing People offers counselling to family and friends who are experiencing feeling in a state of limbo, i.e. ambiguous loss

Who is it for?

Individuals aged 11 or over who have a missing family member, loved one or friend and who Missing People are actively supporting and searching.

How does it work?

You or your child will have the opportunity to explore the sort of help needed, which of course will be unique to you or your child. Perhaps it may be to make changes to improve quality of life in some way; to manage a stressful situation differently or to cope in times of crisis or perhaps the issues are unclear at this stage.

You can refer yourself to our counselling service by talking to a member of the helpline team on 116 000, who will put you in touch with our trained counsellors. All of our counsellors have experience and understanding of living with the ambiguous loss that is missing.

Counselling can help with:
  • coping with missing and ambiguous loss
  • depression
  • isolation
  • anxiety
  • stress and family relationships
  • loss

Over the last 19 years this has been the best counselling I have had in respect of my missing brother

 

What if I am unsure about counselling?

If you are unsure whether counselling is right at this time, we can arrange for a counsellor to make contact, to talk through how counselling may help you or your child and answer any questions you might have. They might advise that counselling isn't the right support at this time, and suggest alternatives.

What is involved?

The first time that you or your child speak with a counsellor will be for an assessment to talk about how the counselling sessions will work; what you hope to be able to talk through and how many times you will work together.

The telephone counselling will be short term, typically over 7 sessions. Support will be available at all times, both whilst you are undertaking the counselling and afterwards, for our helpline team, 24 hours a day.

How do I access Counselling?

You can refer yourself or your child to our counselling service by talking to a member of the helpline team on 116 000, who will put you in touch with our trained counsellors. All of our counsellors have experience and understanding of living with the ambiguous loss that is missing.

Our Counsellors

Our counsellors are fully qualified and accredited by the British Association for Counselling and Psychotherapy and fully trained by Missing People. They are experienced in supporting children and adults and in telephone counselling specifically. The counsellors are also managed by our Clinical Lead Richard Curen and Family Support Manager Shane Hemsley and all have professional clinical supervision.

Who should I contact?

You can contact us for more information by calling the helpline on 116 000, or by emailing  This email address is being protected from spambots. You need JavaScript enabled to view it.
Alternatively you can contact our Family Support Team by calling 0208 392 4543, or by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.This email address is being protected from spambots. You need JavaScript enabled to view it.

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