How Missing People can help

A lifeline when someone disappears

If someone you know is missing, we're here for you, as long as it takes.

We know that it can be difficult for families with missing loved ones to find someone to talk to who understands their unique experience. Sometimes it can feel like other people seem to stop caring or don't know what to say. We will never stop caring.

Our caring and highly trained team can offer you and your family a range of free, confidential and non-judgemental support.


Call, text or email 116 000

Missing People's helpline is free, and availble 24/7. If a friend or relative has gone missing and you need support and advice call or text 116 000 or email

Confidentiality policy

Missing People is a confidential service and we cannot trace your calls. Please see our Confidentiality Policy.


We recognise that many people are affected when someone goes missing, and we support both the families and friends of missing people. Where the word ‘family’ is used on this website or at any time to describe the charity’s services, this also includes friends and loved ones.



  • Away from home or care?
  • Caught up in a gang or going country?
  • Are you a family member or carer worried about your loved one being involved with a gang?

We will listen and offer you support. Not judge you or tell you what to do. It's your call.
SafeCall is confidential. 9am - 5pm. 
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If you would like to speak to someone urgently, please contact Missing People's free, 24/7 confidential helpline by call/text 116 000 or emailing This email address is being protected from spambots. You need JavaScript enabled to view it.

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